About the Consumer Counsel
The Office of Consumer Counsel is established in the Montana Constitution to advocate on behalf of the interests of consumers of regulated utilities before the Montana Public Service Commission and in select matters under the jurisdiction of federal agencies and state and federal courts.
With minor exceptions, Consumer Counsel advocacy is limited to regulated utility services. These do not include electric cooperatives or wireless communication services, for example. Please call our office if you are unsure about the regulated status of a particular service.
For consumer issues that are not utility-related, the Attorney General’s Office of Consumer Protection offers assistance regarding some. They can be contacted at Department of Justice - Attorney General - Office of Consumer Protection
If you do have a complaint about a regulated service, it is usually a good idea to start by contacting the utility providing that service.
The Public Service Commission also has an office that will assist with unresolved utility consumer complaints. They can be reached at 800-646-6150, or https://psc.mt.gov/Consumers/Request-Assistance.
While Consumer Counsel does not represent individual consumers, we are interested in issues that have broader applicability and that might be pursued on behalf of consumer interests generally. We can also offer information concerning the process for pursuing individual complaints with the Public Service Commission. The formal complaint process is detailed at this link: http://www.mtrules.org/gateway/Subchapterhome.asp?scn=38%2E2.21.
Please Note: The Consumer Counsel is not able to represent individual consumers, nor does the office participate in unregulated utility matters, such as those involving electric cooperatives. See related links for other consumer assistance resources.